FLOOR MANAGEMENT
With over 20 years of floor management experience, you can rest assured that your exhibit floor and ancillary areas are in good hands with the team at Thomas Event Services. Our clients include Trade Show 200 events with over one million square feet of exhibit space and small conferences and special events of less than 100 exhibitors. We treat each with equal care and the same commitment to customer service that you would expect from your own staff.
Traditional Duties of a floor manager:
- Check floor marks against plans to insure accuracy
- Monitor the progress of operations on the show floor and act to insure adherence to the production schedule. Act to correct any deviation in the schedule and/or plan.
- Enforce show rules and regulations (in a courteous and respectful way)
- Assist exhibitors and provide customer service
- Act as a liaison between exhibitors, contractors, facilities, labor and show management
- Monitor security
- Resolve conflicts and disputes in a diplomatic way
- Act as a representative of show management on the show floor
- Report to show management on all of the above, and keep them abreast of situations
A new paradigm in Floor Management:
- Take the time to explain show rules and regulations, as well as the benefit of following them.
- Advise exhibitors on ways to be more efficient, to save money and to reap greater rewards from their trade show experience.
- Assist show management and staff whenever possible, especially when such requests fall outside the normal duties of your position. Be flattered that such requests honor your experience and capabilities.
- Maintain a positive attitude and upbeat outlook and encourage all participants to seek out the positive elements of the trade show and special event industry.
- Greet attendees cheerfully, let them know they are appreciated and respected customers, help them in any way possible.
- Hold meeting to discuss and develop new and better ways to address challenges and concerns
- Provide post show reports to record the important events and occurrences, and to make recommendations or report the recommendations of others.
